Every call transcribed, scored and coached — with consent.

You know your best rep converts twice as many calls as your newest one. You don't know why, because you can't sit on every call. Call recordings exist, but nobody listens to them. So training is once a quarter, from memory.

• Transcribes sales calls live, with the consent notice you already give callers.
• Scores each call against the things that matter to you: did they ask for the appointment, mention finance, handle the part-exchange.
• Writes a short, specific coaching note for the rep straight after the call.
• Shows managers where the team is strong and where the same mistake keeps happening.
• Feeds what it learns into the sales board coach, so the pitch advice gets sharper.

Data it reads

• Call audio from your phone system, where callers have been told the call is recorded
• Enquiry records and the car being discussed
• Your own sales process and scoring rules

What it writes

Transcripts and scores stay inside your dealership. Nothing is sent to customers. Personal data is handled under your existing call-recording notice.

As with every OmegAi agent: no writes to your DMS without approval, no customer data leaves the UK, and your data is kept separate from every other dealer's. Security & data →